--- title: I Forgot My Login Credentials and Security Questions description: These instructions are for users who have had the chance to login and create security questions. If you have not done so, you will need to email us for your login credentials at dibsupport@jhspecialty.com. --- [Skip to content](https://knowledgebase.jhspecialty.com/helping-users-log-into-moce#main-content) English Show submenu for translations [More support](https://knowledgebase.jhspecialty.com/kb-tickets/new?hsLang=en) ![moce-logo-standard](https://knowledgebase.jhspecialty.com/hs-fs/hubfs/moce-logo-standard.png?width=150&height=47&name=moce-logo-standard.png) - [Tickets](https://knowledgebase.jhspecialty.com/tickets-view) - [Sign out](https://knowledgebase.jhspecialty.com/_hcms/mem/logout) Open main navigation Close main navigation - [Tickets](https://knowledgebase.jhspecialty.com/tickets-view) - [Sign out](https://knowledgebase.jhspecialty.com/_hcms/mem/logout) - English Show submenu for translations - [More support](https://knowledgebase.jhspecialty.com/kb-tickets/new) - Contact us Contact us How can we help you? - There are no suggestions because the search field is empty. 1. [MOCE & oDash Knowledge Base](https://knowledgebase.jhspecialty.com/?hsLang=en) 2. [Login to MOCE](https://knowledgebase.jhspecialty.com/login-to-moce?hsLang=en) # I Forgot My Login Credentials and Security Questions ## These instructions are for users who have had the chance to login and create security questions. If you have not done so, you will need to email us for your login credentials at dibsupport@jhspecialty.com. - When you log into your MOCE admin site, you get the following error: ![](https://knowledgebase.jhspecialty.com/hs-fs/hubfs/Screen%20Shot%202020-09-29%20at%203-23-52%20PM-png-1.png?width=207&name=Screen%20Shot%202020-09-29%20at%203-23-52%20PM-png-1.png) - Click the "Close" button and click on the "Lost Password" link at the bottom of the logon screen. ![](https://knowledgebase.jhspecialty.com/hs-fs/hubfs/lost%20password-jpg-1.jpeg?width=217&name=lost%20password-jpg-1.jpeg) - Enter your username, then click "Continue" button ![](https://knowledgebase.jhspecialty.com/hs-fs/hubfs/username-jpg.jpeg?width=222&name=username-jpg.jpeg) - You will be prompted to answer the security questions you filled in when you first logged into your account.   ![](https://knowledgebase.jhspecialty.com/hs-fs/hubfs/answer%20security-jpg.jpeg?width=223&name=answer%20security-jpg.jpeg) - If you can not remember the answers to your security questions, please email us at [dibsupport@jhspecialty.com](mailto:dibsupport@jhspecialty.com) and please provide: - 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