I forgot my password!

You can reset your password.

• When you log into your MOCE admin site, you get the following error:

• Click the "Close" button and click on the "Lost Password" link at the bottom of the logon screen.

• Enter your username, then click "Continue" button

• You will be prompted to answer the security questions you filled in when you first logged into your account.  

• If you can remember your answers to the security questions, provide them and click "Continue"
• If you can not remember the answers to your security questions, please email us at dibsupport@jhspecialty.com and please provide:
  • Your name
  • Your primary member number
  • Your store number
  • Any additional details

• After you enter your answers and click "Continue" a prompt will appear informing you that submitting the information will lock your account until you complete the password update process.  Click "Continue."

• The next screen prompts you for two things: 
  1. A passcode that will be sent to your email associated with this account.
  2. A new password that you will create in this screen.

• The email you receive should look similar to the example email below and you will see the passcode you are to enter.  Enter that passcode and create a new password. (Password indicator will display the strength of your suggested password.)

• You should receive a "Success!" window.  Click "Continue" button to continue.

• You will then be taken to the login screen.  Enter your username and new password.

• If this didn't work or you are still experience issues, please email us at dibsupport@jhspecialty.com and please provide:
  • Your name
  • Your primary member number
  • Your store number
  • Any additional details