I Forgot My MOCE Password.

These instructions are for users who have had the chance to login and create security questions. If you have not done so, you will need to email us for your login credentials at dibsupport@jhspecialty.com.

• When you log into your MOCE admin site, you get the following error:

• Click the "Close" button and click on the "Lost Password" link at the bottom of the logon screen.

• Enter your username, then click "Continue" button

• You will be prompted to answer the security questions you filled in when you first logged into your account.  

• If you can remember your answers to the security questions, provide them and click "Continue"
• If you can not remember the answers to your security questions, please email us at dibsupport@jhspecialty.com and please provide:
  • Your name
  • Your primary member number
  • Your store number
  • Any additional details

• After you enter your answers and click "Continue" a prompt will appear informing you that submitting the information will lock your account until you complete the password update process.  Click "Continue."

• The next screen prompts you for two things: 
  1. A passcode that will be sent to your email associated with this account.
  2. A new password that you will create in this screen.

• The email you receive should look similar to the example email below and you will see the passcode you are to enter.  Enter that passcode and create a new password. (Password indicator will display the strength of your suggested password.)

• You should receive a "Success!" window.  Click "Continue" button to continue.

• You will then be taken to the login screen.  Enter your username and new password.

• If this didn't work or you are still experience issues, please email us at dibsupport@jhspecialty.com and please provide:
  • Your name
  • Your primary member number
  • Your store number
  • Any additional details