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How to Reset Someone's Password

This module is for Full Admin Users in the 'Users' Module

  1. Click on the pencil icon
  2. Scroll down to 'Update Password'
  3. Enter in YOUR password into the 'Logged in user's Password' field
  4. Best Practice: Use the member user email/username as a new password.  If the username is "guy.platter@jhspeciality," then set their new password to "guy.platter@jhspecialty.com." This will become their new password (temporary one) until they are able to set it to something the user prefers. 
  5. Click "Save Changes" at the bottom of the page.

The user gets an email containing their login credentials

  • URL
  • Username
  • Temporary Password