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  2. Pick N Pack Mobile App

Pick N Pack App: Ship-to-Store Order Process (Truck Tab)

From the moment it is ordered to the time the customer takes it out of your store, follow these steps to process an online ship-to-store order

  • Tap on the "Truck" tab at the bottom of the app screen

  • Tap on the desired customer in the "Truck" list

  • Tap on the desired item or scan the barcode of the item

  • Tap the "Submit" tab if the number of items list matches the number your store has in inventory

  • After all items have been confirmed, tap "COMPLETE ORDER." The customer will be sent an email notification that the order is ready to for pick-up.

  • Send an additional customer email notification, call a customer or both to let the customer know their item(s) are ready for pick up

  • When the customer arrives at the store, tap on the "GET SIGNATURE" 

  • Tap the "ID Checked" box after you have verified the customer's identification, acquire customer's signature in the line provided, and then tap "DONE SIGNING" 

  • Verify the order is complete by tapping on the "Done" tab and locating your customer's order