Pick N Pack App: Ship-to-Store Order Process (Truck Tab)
From the moment it is ordered to the time the customer takes it out of your store, follow these steps to process an online ship-to-store order
- Tap on the "Truck" tab at the bottom of the app screen
![](https://knowledgebase.jhspecialty.com/hs-fs/hubfs/Truck-jpg.jpeg?width=247&name=Truck-jpg.jpeg)
- Tap on the desired customer in the "Truck" list
![](https://knowledgebase.jhspecialty.com/hs-fs/hubfs/truck%20customer-jpg.jpeg?width=259&name=truck%20customer-jpg.jpeg)
- Tap on the desired item or scan the barcode of the item
![](https://knowledgebase.jhspecialty.com/hs-fs/hubfs/barcode-jpg.jpeg?width=251&name=barcode-jpg.jpeg)
- Tap the "Submit" tab if the number of items list matches the number your store has in inventory
![](https://knowledgebase.jhspecialty.com/hs-fs/hubfs/confirm%20copy-jpg.jpeg?width=244&name=confirm%20copy-jpg.jpeg)
- After all items have been confirmed, tap "COMPLETE ORDER." The customer will be sent an email notification that the order is ready to for pick-up.
![](https://knowledgebase.jhspecialty.com/hs-fs/hubfs/Complete%20order%20copy-jpg.jpeg?width=233&name=Complete%20order%20copy-jpg.jpeg)
- Send an additional customer email notification, call a customer or both to let the customer know their item(s) are ready for pick up
![](https://knowledgebase.jhspecialty.com/hs-fs/hubfs/send%20or%20call-jpg.jpeg?width=252&name=send%20or%20call-jpg.jpeg)
- When the customer arrives at the store, tap on the "GET SIGNATURE"
![](https://knowledgebase.jhspecialty.com/hs-fs/hubfs/get%20signature-jpg.jpeg?width=263&name=get%20signature-jpg.jpeg)
- Tap the "ID Checked" box after you have verified the customer's identification, acquire customer's signature in the line provided, and then tap "DONE SIGNING"
![](https://knowledgebase.jhspecialty.com/hs-fs/hubfs/signature%20process-jpg.jpeg?width=487&name=signature%20process-jpg.jpeg)
- Verify the order is complete by tapping on the "Done" tab and locating your customer's order
![](https://knowledgebase.jhspecialty.com/hs-fs/hubfs/Done-jpg.jpeg?width=257&name=Done-jpg.jpeg)