---
title: Ship-To-Store Instructions
description: This training is for all MOCE users.  The video is at the bottom of the page.
---

[Skip to content](https://knowledgebase.jhspecialty.com/ship-to-store#main-content)

English

Show submenu for translations

[More support](https://knowledgebase.jhspecialty.com/kb-tickets/new?hsLang=en)

![moce-logo-standard](https://knowledgebase.jhspecialty.com/hs-fs/hubfs/moce-logo-standard.png?width=150&height=47&name=moce-logo-standard.png)

- [Tickets](https://knowledgebase.jhspecialty.com/tickets-view)
- [Sign out](https://knowledgebase.jhspecialty.com/_hcms/mem/logout)

Open main navigation

Close main navigation

- [Tickets](https://knowledgebase.jhspecialty.com/tickets-view)
- [Sign out](https://knowledgebase.jhspecialty.com/_hcms/mem/logout)
- English
  
  Show submenu for translations
- [More support](https://knowledgebase.jhspecialty.com/kb-tickets/new)
- Contact us

 Contact us

 How can we help you?

- There are no suggestions because the search field is empty.

1. [MOCE & oDash Knowledge Base](https://knowledgebase.jhspecialty.com/?hsLang=en)
2. [Ship-to-Store Information](https://knowledgebase.jhspecialty.com/ship-to-store-information?hsLang=en)

# Ship-To-Store Instructions

## This training is for all MOCE users. The video is at the bottom of the page.

[**Video Overview**](https://player.vimeo.com/video/543154791)

**[Download PDF Instructions](https://knowledgebase.jhspecialty.com/hubfs/ShiptoStore%20One%20Pg.pdf?hsLang=en)**

![](https://knowledgebase.jhspecialty.com/hubfs/image-1571260382368.png)  
<https://knowledgebase.jhspecialty.com/hc/en-us/article_attachments/360053916354/Ship-to-Store_Module_Overview_December_2019.pdf?hsLang=en>

 

### ACTIONS

Once you are [logged into the admin](https://knowledgebase.jhspecialty.com/moce-login?hsLang=en) click on "Ship-to-Store Orders" on the left side.

![](https://knowledgebase.jhspecialty.com/hubfs/image-Jul-22-2020-07-01-46-36-PM.png)

Once there you have 3 actions you can take on every order.

1\. Click the "View Sales Order" button to view the Invoice & Packing Slip.

![](https://knowledgebase.jhspecialty.com/hubfs/image-Jul-22-2020-07-01-52-27-PM.png)

2\. When an order comes in on the truck and you are ready to notify the customer just click the "Check-in Order" button, this notifies them via email.

![](https://knowledgebase.jhspecialty.com/hubfs/image-Jul-22-2020-07-04-36-50-PM.png)

3\. Once the customer comes to pick up the order, click the “Order Picked Up” button to let Do It Best know the customer picked it up. This will let Do It Best know to process the proceeds.  

![](https://knowledgebase.jhspecialty.com/hubfs/image-Jul-22-2020-07-02-04-79-PM.png)

### MENU DESCRIPTION

![Screen Shot 2020-09-02 at 1.23.16 PM](https://knowledgebase.jhspecialty.com/hs-fs/hubfs/Screen%20Shot%202020-09-02%20at%201.23.16%20PM.png?width=688&name=Screen%20Shot%202020-09-02%20at%201.23.16%20PM.png)

- Member - the store location for the Ship-to-Store order
- Member Location - the member store number
- Web Order # - this will either be: 
    - 6790 - when your customer places their order through doitbest.com
    - Main Member Location - the four digit number for the main store
- DIB Order # - this ecommerce number is used by the Warehouse and Trucking Systems
- Date - the date the order was placed
- Est. Delivery Date - the date the customer was provided when their order should be ready to be picked up
- Customer - the person who placed the order
- Total - the total amount paid

### SEARCH & FILTER

![](https://knowledgebase.jhspecialty.com/hubfs/image-25.png)

1. Use the Search filter to look for a customer by name, order number product, etc. 
     1. Click on 'Go'
     2. Delete the box and click on 'Go' again to clear the results.
2. Track orders that have been checked in by selecting 'Checked-In' and 'Not Picked Up'
3. For multiple stores, you can filter by store number

 

A quick video of the process:

<iframe height="564" src="https://player.vimeo.com/video/543154791" style="position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;" width="640" allowfullscreen data-mce-src="https://player.vimeo.com/video/543154791" data-mce-style="position: absolute; top: 0px; left: 0px; width: 100%; height: 100%; border: none;" data-mce-fragment="1"></iframe>

- [MOCE - Editing](https://knowledgebase.jhspecialty.com/moce-editing?hsLang=en#main-content)

    - [Sales Order Module](https://knowledgebase.jhspecialty.com/moce-editing?hsLang=en#sales-order-module)
    - [Galleries - Create, Edit and Maintain](https://knowledgebase.jhspecialty.com/moce-editing?hsLang=en#galleries-create-edit-and-maintain)
    - [Contact Us](https://knowledgebase.jhspecialty.com/moce-editing?hsLang=en#contact-us)
    - [Member & User Modules](https://knowledgebase.jhspecialty.com/moce-editing?hsLang=en#member-user-modules)
    - [Logging into your MOCE Admin](https://knowledgebase.jhspecialty.com/moce-editing?hsLang=en#logging-into-your-moce-admin)
    - [Pages - Create and Edit ( Standard + )](https://knowledgebase.jhspecialty.com/moce-editing?hsLang=en#pages-create-and-edit-standard)
    - [FAQ - ( Standard + )](https://knowledgebase.jhspecialty.com/moce-editing?hsLang=en#faq-standard)
    - [Directory Listing](https://knowledgebase.jhspecialty.com/moce-editing?hsLang=en#directory-listing)
    - [Blurbs - Editing ( Standard +)](https://knowledgebase.jhspecialty.com/moce-editing?hsLang=en#blurbs-editing-standard)
    - [Store Locations - Editing and Adding](https://knowledgebase.jhspecialty.com/moce-editing?hsLang=en#store-locations-editing-and-adding)
    - [Employment - Create, Edit, & Maintain](https://knowledgebase.jhspecialty.com/moce-editing?hsLang=en#employment-create-edit-maintain)
    - [Menu (Navigation - Footer & Header)](https://knowledgebase.jhspecialty.com/moce-editing?hsLang=en#menu-navigation-footer-header)
    - [Resources - Create, Edit, & Maintain](https://knowledgebase.jhspecialty.com/moce-editing?hsLang=en#resources-create-edit-maintain)
- [ōDash](https://knowledgebase.jhspecialty.com/%C5%8Ddash?hsLang=en#main-content)

    - [How To Video Series](https://knowledgebase.jhspecialty.com/%C5%8Ddash?hsLang=en#how-to-video-series)
    - [Internal Use](https://knowledgebase.jhspecialty.com/%C5%8Ddash?hsLang=en#internal-use)
    - [FAQ](https://knowledgebase.jhspecialty.com/%C5%8Ddash?hsLang=en#faq)
- [ōDash FAQ](https://knowledgebase.jhspecialty.com/%C5%8Ddash-faq?hsLang=en#main-content)

    - [Email](https://knowledgebase.jhspecialty.com/%C5%8Ddash-faq?hsLang=en#email)
- [Ship-to-Store Information](https://knowledgebase.jhspecialty.com/ship-to-store-information?hsLang=en)
- [Let Us Help](https://knowledgebase.jhspecialty.com/let-us-help?hsLang=en)
- [Login to MOCE](https://knowledgebase.jhspecialty.com/login-to-moce?hsLang=en)
- [MOCE - Popular Topics](https://knowledgebase.jhspecialty.com/moce-popular-topics?hsLang=en)
- [MOCE - Release Notes](https://knowledgebase.jhspecialty.com/moce-release-notes?hsLang=en)
- [Do it Best Internal](https://knowledgebase.jhspecialty.com/do-it-best-internal?hsLang=en)
- [JH Program Mgrs](https://knowledgebase.jhspecialty.com/jh-program-mgrs?hsLang=en)
- [Update Promotions & Pricing](https://knowledgebase.jhspecialty.com/update-promotions-pricing?hsLang=en)
- [Reports](https://knowledgebase.jhspecialty.com/reports?hsLang=en)
- [MOCE Subscription](https://knowledgebase.jhspecialty.com/moce-subscription?hsLang=en)
- [Pick N Pack Mobile App](https://knowledgebase.jhspecialty.com/pick-n-pack-mobile-app?hsLang=en)
- [MOCE Professional Plan Resources](https://knowledgebase.jhspecialty.com/moce-professional-plan-resources?hsLang=en#main-content)

    - [General Knowledge](https://knowledgebase.jhspecialty.com/moce-professional-plan-resources?hsLang=en#general-knowledge)
    - [Custom Products](https://knowledgebase.jhspecialty.com/moce-professional-plan-resources?hsLang=en#custom-products)
    - [BOPIS Articles](https://knowledgebase.jhspecialty.com/moce-professional-plan-resources?hsLang=en#bopis-articles)
    - [Training](https://knowledgebase.jhspecialty.com/moce-professional-plan-resources?hsLang=en#training)
    - [ECi POS](https://knowledgebase.jhspecialty.com/moce-professional-plan-resources?hsLang=en#eci-pos)
    - [Epicor POS](https://knowledgebase.jhspecialty.com/moce-professional-plan-resources?hsLang=en#epicor-pos)
    - [TransAct POS](https://knowledgebase.jhspecialty.com/moce-professional-plan-resources?hsLang=en#transact-pos)
- [New Features](https://knowledgebase.jhspecialty.com/new-features?hsLang=en)
- [MOCE - Onboarding](https://knowledgebase.jhspecialty.com/moce-onboarding?hsLang=en)
- [oDash New Features](https://knowledgebase.jhspecialty.com/odash-new-features?hsLang=en)
- [MOCE Information](https://knowledgebase.jhspecialty.com/moce-information?hsLang=en#main-content)

    - [Brand Pages](https://knowledgebase.jhspecialty.com/moce-information?hsLang=en#brand-pages)
- [MOCE Updates](https://knowledgebase.jhspecialty.com/moce-updates?hsLang=en)
- [Solutions to Scale](https://knowledgebase.jhspecialty.com/solutions-to-scale?hsLang=en)
- [Internal](https://knowledgebase.jhspecialty.com/internal?hsLang=en)

- [MOCE Knowledgebase](https://jhspecialty-2745682.hs-sites.com/blog)

[![Chill listening crop-3](https://knowledgebase.jhspecialty.com/hs-fs/hubfs/moceLogo_black-2.png?width=75&height=24&name=moceLogo_black-2.png "Chill listening crop-3")](http://jhspecialty.com)

<https://www.facebook.com/> <https://www.twitter.com/> <https://www.instagram.com/> <https://podcasts.apple.com/> [mailto:email@email.com](mailto:email@email.com)

Copyright © 2026, JH Specialty, Inc.