---
title: "What does \"error validating access token\" mean?"
description: "The short answer: your Digital Dashboard and Facebook are not connected and cannot communicate. Go to "Connect/Reconnect your Facebook Page" A much longer answer, that I'll breakdown below, is either"
---
[Skip to content](https://knowledgebase.jhspecialty.com/what-does-error-validating-access-token-mean-2#main-content)
English
Show submenu for translations
[More support](https://knowledgebase.jhspecialty.com/kb-tickets/new?hsLang=en)
- [Tickets](https://knowledgebase.jhspecialty.com/tickets-view)
- [Sign out](https://knowledgebase.jhspecialty.com/_hcms/mem/logout)
Open main navigation
Close main navigation
- [Tickets](https://knowledgebase.jhspecialty.com/tickets-view)
- [Sign out](https://knowledgebase.jhspecialty.com/_hcms/mem/logout)
- English
Show submenu for translations
- [More support](https://knowledgebase.jhspecialty.com/kb-tickets/new)
- Contact us
Contact us
How can we help you?
- There are no suggestions because the search field is empty.
1. [MOCE & oDash Knowledge Base](https://knowledgebase.jhspecialty.com/?hsLang=en)
2. [ōDash](https://knowledgebase.jhspecialty.com/%C5%8Ddash?hsLang=en)
3. [FAQ](https://knowledgebase.jhspecialty.com/%C5%8Ddash?hsLang=en#faq)
# What does "error validating access token" mean?
The short answer: your Digital Dashboard and Facebook are not connected and cannot communicate.
Go to "[Connect/Reconnect your Facebook Page](https://knowledgebase.jhspecialty.com/connect/reconnect-facebook-with-odashdigital-dashboard?hsLang=en)"
A much longer answer, that I'll breakdown below, is either that you have not connected your Facebook to begin with OR you may have changed your Facebook login information. If you change your Facebook password or change the email address that you use to login to your Facebook account, this will disrupt the line of communication between your Dashboard and Facebook.
- [MOCE - Editing](https://knowledgebase.jhspecialty.com/moce-editing?hsLang=en#main-content)
- [Sales Order Module](https://knowledgebase.jhspecialty.com/moce-editing?hsLang=en#sales-order-module)
- [Galleries - Create, Edit and Maintain](https://knowledgebase.jhspecialty.com/moce-editing?hsLang=en#galleries-create-edit-and-maintain)
- [Contact Us](https://knowledgebase.jhspecialty.com/moce-editing?hsLang=en#contact-us)
- [Member & User Modules](https://knowledgebase.jhspecialty.com/moce-editing?hsLang=en#member-user-modules)
- [Logging into your MOCE Admin](https://knowledgebase.jhspecialty.com/moce-editing?hsLang=en#logging-into-your-moce-admin)
- [Pages - Create and Edit ( Standard + )](https://knowledgebase.jhspecialty.com/moce-editing?hsLang=en#pages-create-and-edit-standard)
- [FAQ - ( Standard + )](https://knowledgebase.jhspecialty.com/moce-editing?hsLang=en#faq-standard)
- [Directory Listing](https://knowledgebase.jhspecialty.com/moce-editing?hsLang=en#directory-listing)
- [Blurbs - Editing ( Standard +)](https://knowledgebase.jhspecialty.com/moce-editing?hsLang=en#blurbs-editing-standard)
- [Store Locations - Editing and Adding](https://knowledgebase.jhspecialty.com/moce-editing?hsLang=en#store-locations-editing-and-adding)
- [Employment - Create, Edit, & Maintain](https://knowledgebase.jhspecialty.com/moce-editing?hsLang=en#employment-create-edit-maintain)
- [Menu (Navigation - Footer & Header)](https://knowledgebase.jhspecialty.com/moce-editing?hsLang=en#menu-navigation-footer-header)
- [Resources - Create, Edit, & Maintain](https://knowledgebase.jhspecialty.com/moce-editing?hsLang=en#resources-create-edit-maintain)
- [ōDash](https://knowledgebase.jhspecialty.com/%C5%8Ddash?hsLang=en#main-content)
- [How To Video Series](https://knowledgebase.jhspecialty.com/%C5%8Ddash?hsLang=en#how-to-video-series)
- [Internal Use](https://knowledgebase.jhspecialty.com/%C5%8Ddash?hsLang=en#internal-use)
- [FAQ](https://knowledgebase.jhspecialty.com/%C5%8Ddash?hsLang=en#faq)
- [ōDash FAQ](https://knowledgebase.jhspecialty.com/%C5%8Ddash-faq?hsLang=en#main-content)
- [Email](https://knowledgebase.jhspecialty.com/%C5%8Ddash-faq?hsLang=en#email)
- [Ship-to-Store Information](https://knowledgebase.jhspecialty.com/ship-to-store-information?hsLang=en)
- [Let Us Help](https://knowledgebase.jhspecialty.com/let-us-help?hsLang=en)
- [Login to MOCE](https://knowledgebase.jhspecialty.com/login-to-moce?hsLang=en)
- [MOCE - Popular Topics](https://knowledgebase.jhspecialty.com/moce-popular-topics?hsLang=en)
- [MOCE - Release Notes](https://knowledgebase.jhspecialty.com/moce-release-notes?hsLang=en)
- [Do it Best Internal](https://knowledgebase.jhspecialty.com/do-it-best-internal?hsLang=en)
- [JH Program Mgrs](https://knowledgebase.jhspecialty.com/jh-program-mgrs?hsLang=en)
- [Update Promotions & Pricing](https://knowledgebase.jhspecialty.com/update-promotions-pricing?hsLang=en)
- [Reports](https://knowledgebase.jhspecialty.com/reports?hsLang=en)
- [MOCE Subscription](https://knowledgebase.jhspecialty.com/moce-subscription?hsLang=en)
- [Pick N Pack Mobile App](https://knowledgebase.jhspecialty.com/pick-n-pack-mobile-app?hsLang=en)
- [MOCE Professional Plan Resources](https://knowledgebase.jhspecialty.com/moce-professional-plan-resources?hsLang=en#main-content)
- [General Knowledge](https://knowledgebase.jhspecialty.com/moce-professional-plan-resources?hsLang=en#general-knowledge)
- [Custom Products](https://knowledgebase.jhspecialty.com/moce-professional-plan-resources?hsLang=en#custom-products)
- [BOPIS Articles](https://knowledgebase.jhspecialty.com/moce-professional-plan-resources?hsLang=en#bopis-articles)
- [Training](https://knowledgebase.jhspecialty.com/moce-professional-plan-resources?hsLang=en#training)
- [ECi POS](https://knowledgebase.jhspecialty.com/moce-professional-plan-resources?hsLang=en#eci-pos)
- [Epicor POS](https://knowledgebase.jhspecialty.com/moce-professional-plan-resources?hsLang=en#epicor-pos)
- [TransAct POS](https://knowledgebase.jhspecialty.com/moce-professional-plan-resources?hsLang=en#transact-pos)
- [New Features](https://knowledgebase.jhspecialty.com/new-features?hsLang=en)
- [MOCE - Onboarding](https://knowledgebase.jhspecialty.com/moce-onboarding?hsLang=en)
- [oDash New Features](https://knowledgebase.jhspecialty.com/odash-new-features?hsLang=en)
- [MOCE Information](https://knowledgebase.jhspecialty.com/moce-information?hsLang=en#main-content)
- [Brand Pages](https://knowledgebase.jhspecialty.com/moce-information?hsLang=en#brand-pages)
- [MOCE Updates](https://knowledgebase.jhspecialty.com/moce-updates?hsLang=en)
- [Solutions to Scale](https://knowledgebase.jhspecialty.com/solutions-to-scale?hsLang=en)
- [Internal](https://knowledgebase.jhspecialty.com/internal?hsLang=en)
- [MOCE Knowledgebase](https://jhspecialty-2745682.hs-sites.com/blog)
[](http://jhspecialty.com)
[mailto:email@email.com](mailto:email@email.com)
Copyright © 2026, JH Specialty, Inc.